PUBLISHED JOURNAL ARTICLES:
Note: Some article titles have hyperlinks to corresponding abstracts.
Ross, W. H. (2021). Teaching Human Resource Management Students About Worker Centers.
Journal of Human Resources Education, Vol. 14, (No. 1), Cumulative Article #152
(Article #1 of the issue), 31 pages.
Website: https://journals.troy.edu/index.php/JHRE/issue/view/50
Ballweg, C. Ross, W. H., & Secchi, D. (2021). “Do I Want to Work for Him?” The Effects of
Variations in Content, Source, and Age of Managers’ Social Networking Information
on Prospective Job Applicants’ Attitudes. International Journal of Web-Based Communities,
Vol. 17, No. 3, pp. 217-246/
Website: https://www.inderscience.com/info/inarticle.php?artid=116593
Franklin, D. & Ross, W. H. (2020). Characteristics of Effective Trade Secrets and
Confidential Information Policies: Guidance from Labor Arbitration Cases
Labor Law Journal, Vol. 71 (1), pp. 43-57.
Website: https://lrus.wolterskluwer.com/store/product/labor-law-journal/
Chen, J. V., Hiele, T. M., Kryszak, A., & Ross, W. H. (2019). Predicting intention to
participate in socially responsive collective action in a social networking website group.
Journal of the Association for Information Systems.Vol. 21 (2), Article #6.
Website: https://aisel.aisnet.org/jais/vol21/iss2/6/
Ballweg, C., Ross, W. H., Secchi, D., & Uting, C. (2019, August). The Prevalence and
Influence of Managers’ Social Networking Information on Prospective Job
Applicants. Evidence-Based HRM: A global forum for empirical scholarship,
Vol. 7 No. 2, pp. 161-179. An earlier version of this paper was presented at the national
Academy of Management convention, August, 2013.
Secchi, D., & Ross, W. H. (in press). Analyzing Negotiation and Third Party
Dispute Resolution Procedures Through Distributed Cognition. Journal of Collective Negotiations. In press. An earlier version of this paper was
presented at the national Academy of Management convention, August, 2009.
Flores, W., Chen, J. V., & Ross, W. H. (2013). The Effect of Variations in Banner Ad,
Type of Product, Website Context, and Language of Advertising on Internet
Users’ Attitudes. Computers in Human Behavior, 31, 37 – 47. 2012 Impact
Factor: 2.06. An earlier version of this paper was presented at the
Technology, Innovation, and Industrial Management (TIIM) Conference,
Phuket, Thailand, May 29-31, 2013.
Slovensky, R., & Ross, W. H. (2012). Should Human Resource Managers use
Social Media Information to Screen Job Applicants? Managerial and Legal Issues in the USA. Info, Vol. 14, (1), 55 – 69.
Chen, J. V., Ross, W. H., & Yang, H. H. (2011). Personality and Motivational Factors
Predicting Internet Abuse at Work. Cyberpsychology: Journal of Psychosocial
Research on Cyberspace, Vol. 5, article 5.
Pfleuger, P.R., Chen, J. V., & Ross, W. H. (2011). Consumers’ ethical perceptions of
RFID in Retail. International Journal of Radio Frequency Information Technology
Applications, Vol. 3 (1), 124 – 140. [Special issue on the use of RFID in management and marketing].
An earlier version of this paper was accepted for presentation at the
Decision Science Institute Annual Meeting, San Diego, CA, November, 2010.
Boland, M., & Ross, W. H. (2010). Emotional Intelligence and dispute mediation in
escalating and de-escalating situations. Journal of Applied Social Psychology,
Vol. 40, (12), 3059 – 3105.
Bohnert, D. & Ross, W. H. (2010). The influence of social networking websites on The evaluation of job candidates. Cyberpsychology, Behavior, & Social Networking,
13, (3), 341 – 347. doi:10.1089/cyber.2009.0193.
Ross, W. H., & Secchi, D. (2010). Using Distributed Cognition to re-design a
Collective Bargaining course. Journal of Human Resource Education, Vol. 4, (4).
Available online at: http://business.troy.edu/JHRE/Issue.aspx?Volume=4&Issue=4
Chen, J. V., Chen, K. C., & Ross, W. H. (2010). Antecedents of Online Game Dependency –
the Implications of Multimedia Realism and Uses & Gratifications theory.
Journal of Database Management, Vol. 21, (2), 69 – 99.
Ross, W. H., Meyer, C. J., Chen, J. V., & Keaton, P. (2009). The role of Human
Resource management in protecting information at telecommunications firms. The Journal of Information Privacy and Security, 5, (1), 49 – 77.
An earlier version was presented at the Association for Global Business conference,
Newport Beach, CA: Nov. 20 – 22, 2008.
Chen, J. V., Ross, W. H., & Yen, D. C. (2009). The effect of types of banner ad,
web localization and customer involvement on internet users’ attitudes.
Cyberpsychology and Behavior, 12, (1), 71 – 73.
Chen, J. V., Kyaw, P. L. N., & Ross, W. H. (Oct-Dec., 2008). The customer journey when purchasing a new mobile phone:
Testing a dual mediation model. Journal of Direct, Data, and Digital Marketing Practice, Vol 10, No. 2, pp. 116 – 132.
Chen, J. V., Ross, W. H., & Huang, S. F. (2008). Privacy, Trust, and Justice Considerations for
Location-Based Mobile Telecommunication Services. Info, Vol. 10, No. 4, pp. 30 – 45.
Boland, M. & Ross, W. H. (2007). The impact of Self-Monitoring on the negotiation of
emotionally-laden and non-emotionally-laden issues. International Journal of Management &
Enterprise Development, 4, No. 6, pp. 674 – 692.
Chen, J. V., Ross, W. H., & Huang, S. F. (2007). Responding to Consumer Fairness Concerns about Number
Portability Policies. International Journal of Mobile Communications, 5, No. 6, pp. 661 – 676.
An earlier version of this paper was presented at the Association for Chinese Management Educators’
International Conference on Pacific Rim Management, Honolulu, Hawaii, July 27 – 29, 2006.
Ross, W. H., & Chen, J. V. (2007, Summer). Labor Arbitrators Consider HIPAA: Guidance for Health Care Managers. Labor Law Journal, 58, (2), 117 – 130.
Chen, J. V., & Ross, W. H. (2007). Individual Differences and Electronic Monitoring at Work.
Information, Communication, and Society, 10, (4), 487 – 504.
Ross, W. H., Chen, J. V., & Huang, S. F. (2007). Adapting different media types to trust development in the supply chain.
International Journal of Management & Enterprise Development, 4, (No. 4), 373-386.
An earlier version of this paper was presented at the Management International Conference, Portoroz’,
Slovenia, November 23-25, 2006.
Ross, W. H. (2006). Should “Night Baseball” Arbitration be used in lieu of Public-Sector Strikes? Psychological Considerations and
Suggestions for Research. Journal of Collective Negotiations in the Public Sector, 31, (1), 45-70.
Chen, J. V., & Ross, W. H. (2005). The Decision to Implement Electronic Monitoring at Work:
A Literature Review and a Set of Testable Research Propositions. International Journal of
Organizational Analysis, 13 (3), 244-268.
Ross, W. H. (2005, Summer). What Every Human Resource Manager Should Know About Web Logs.
Society for the Advancement of Management (S.A.M.) Advanced Management Journal, 70, (3), 4-14.
Ross, W. H. (2005, Summer). Web Logs and Recruiting: Directions for Future Research.
Communications of the ICISA, 7, (1), 1-12.
Ross, W. H. (2004). On Behalf of the I.W.W.: Helen Keller’s Role in the Labor Movement. Review of
Disability Studies, 1, 70-79. (Co-authored)
Ross, W. H. (2002). The impact of hybrid dispute resolution procedures on constituent fairness judgments.
Journal of Applied Social Psychology, 32, 1151-1188. (Co-authored)
Ross, W. H. (2002). Watching the detectives: Seasonal student employee reactions to electronic monitoring.
Personnel Psychology, 55, 329-362. (Co-authored)
Ross, W. H. (2001). Interactive video negotiator training: A preliminary evaluation of the McGill Negotiation Simulator.
Simulation & Gaming, 32, 451-468. (Co-authored)
Ross, W. H., & Conlon, D. E. (2000). Hybrid forms of dispute resolution: Theoretical implications of combining
mediation and arbitration. Academy of Management Review, 25 416-427.
Ross, W. H. (2000). Measuring success in mediation. Mediation Journal, 1, 1-16.
Ross, W. H., (1997). University Residence Hall Assistants as Mediators:
An Exploratory Investigation of the Role of Interpersonal Factors in Dispute Mediation.
Journal of Applied Social Psychology, 27, 664-707. (Co-authored)
Conlon, D. E., & Ross, W. H. (1997). Appearances do count: The effects of outcomes and explanations on
disputant fairness judgments and supervisory evaluations. International Journal of Conflict
Management, 8, 5-37.
Ross, W. H. (1996). Multiple meanings of trust in negotiation theory and research:
A literature review. International Journal of Conflict Management, 7, 314-360. (Co-authored)
Ross, W. H. (1996). The effects of interpersonal trust and time pressure on managerial mediation
strategy in a simulated organizational dispute. Journal of Applied Psychology, 81, 228-248. (Co-authored)
Conlon, D. E., Carnevale, P. J., & Ross, W. H. (1994). The influence of third party power and suggestions on
negotiation: The surface value of a compromise. Journal of Applied Social Psychology, 24,1084-1113.
Conlon, D. E., & Ross, W. H. (1993). The effects of partisan third parties on negotiator behavior and
outcome perceptions. Journal of Applied Psychology, 78, 280-290.
Ross, W. H. (1992). Mediation control techniques: A test of Kolb’s ‘Orchestrators’ and
‘Dealmakers’ model. International Journal of Conflict Management, 3, 319-341. (Co-authored)
Ross, W. H. (1992). Attitudes toward South East Asian immigrants in a Wisconsin
community. International Migration Review, 26 877-898. (Co-authored)
Conlon, D. E., & Ross, W. H. (1992). The influence of movement toward agreement and
third party intervention on negotiator fairness judgments. The International Journal of
Conflict Management, 3, 207-221.
Ross, W. H. (1990). An experimental test of motivational and content control on dispute mediation.
Journal of Applied Behavioral Science, 26, 111-118.
Ross, W. H., Conlon, D.E., & Lind, E.A. (1990). The mediator as leader: Effects of behavioral style
and deadline certainty on negotiator behavior. Group and Organization Studies, 15, 105-124.
Ross, W. H., & Chaudhry, S. S. (1990). Personnel/Human Resource Management microcomputer
packages. Omega: The International Journal of Management Science, 18, 415-423.
Chaudhry, S. S., Betton, J., Ross, W. H., & Xu, L. D. (1989). Integrating microcomputer software
packages into the business curriculum. Education & Computing, 4, 91-97.
Chaudhry, S. S., & Ross, W. H. (1989). Relevance Trees and Mediation.
Negotiation Journal, 5, 63-73.
Fassino, F. J., & Ross, W. H. (February, 1989). Human Resource Forecasting in the
Classroom. Academic Computing, 4, 26-29.
Ross, W. H. (1988). Situational Factors and Alternative Dispute Resolution.
Journal of Applied Behavioral Science, 24, 251-262.
Ross, W. H. (1986). The Use of Integrative Personnel Cases in a Senior-Level
Human Resource Management Class. Journal of Management Case Studies, 2, 328-333.
Kramer, A., Ross, W. H., and Donchin, E. (1981). Individual differences in human
information processing: A chronometric analysis of the role of the graphic and phonological cues
in a non-lexical decision task (abs.) Psychophysiology, 19, 330-331.
PUBLISHED BOOKS, BOOK CHAPTERS, & ENCYCLOPEDIA ENTRIES:
| Holley, W. H., Ross, W. H., & Wolters, R. S. (2017). The Labor Relations Process, 11th ed. New York: Cengage. |  |
| Ross, W. H., Newman, E., & Chen, J. V. (2015). Human Resource Recruiting and Selection using Cellphone Apps (Ch. 16). In Z. Yan (Ed.) Encyclopedia of Mobile Phone Behavior, Vol. 1, pp. 184-203. Hershey, PA. |  |
| Conlon, D. E., & Ross, W. H. (2012). The Effect of Perceived (In)Justice on Cooperativeness: Implications for Negotiators as “Justice-Enhancing Communicators” in an era of Social Networking. In D. Shapiro and B. Goldman (Eds.) Psychology of Negotiations in the 21st Century Workplace (pp. 17-44). New York, NY: Psychology Press/Routledge. |  |
| Bougon, M. G., Baird, N., Komocar, J. M., & Ross, W. H. (1990). Identifying strategic loops: The self-Q interviews. In A. Huff (Ed.) Mapping Strategic Thought, 327-354. Chichester, West Sussex, England: Wiley. |  |
| Ross, W. H. (1989). Beliefs of Mediators and Arbitrators Regarding the Effects of Motivational and Content Control Techniques in Disputes. In M.A. Rahim (Ed.) Managing Conflict: An Interdisciplinary Approach, 209-219. NY: Praeger. |  |
| Ross, W., & Slovensky, R. (2012). Using the Internet to attract and evaluate job candidates. In Z. Yan (Ed.) Encyclopedia of Cyber Behavior, Vol. 2, 537 – 549. Hershey, PA. |  |
Ross, W. H. (2004). Trust. In W. E. Craighead and C. B. Nemeroff (Eds.)
The Concise Corsini Encyclopedia of Psychology and NeuroScience, Third Edition.
(pp. 1007-1009). New York: Wiley. [Entries also are in first edition].
Ross, W. H. (2010). Trust. In W. E. Craighead and C. B. Nemeroff (Eds.)
The Corsini Encyclopedia of Psychology and Behavioral Science, Fourth Edition,
New York: Wiley (pp. 1810-1812). [Entries also are in an earlier edition].
PUBLISHED BOOK AND ARTICLE REVIEWS:
Ross, W. H. (2009). Review of Commitment in Organizations: Accumulated Wisdom and New Directions,
by H.J. Klein, T. E. Becker, & J. P. Meyer (Eds.), New York: Routledge, 2009.
Administrative Science Quarterly, 54, (4), 680-683.
Ross, W. H. (1997). Looking back and looking forward: Where do we go from here?
Published peer review of “Cooperative and competitive goal approach to conflict:
Accomplishments and challenges,” by D. Tjosvold. Applied Psychology: An International
Review, 46, 44-47. (in press)
Ross, W. H. (1990). Review of Social Conflict: Escalation, Stalemate, and Settlement,
by D. G. Pruitt and J. Z. Rubin, New York: Random House, 1986. International Journal
of Conflict Management, 1, 118-122.
PUBLISHED CASES AND CLASS EXERCISES:
Ross, S. C. & Ross, W. H. (2019). Human Resource Problems during Software Conversion at Johnson Regional Hospitals:
A Teaching Case. International Journal of Teaching and Case Studies,10 (4), 359-375
Scott, Joseph & Ross, W. H. (2018). The Greenlife Company: A Teaching Case Study in Management.
International Journal of Teaching and Case Studies, 9 (2), 109-130.
Ross, W. H., & Shabana, K. (2013). “Horseplay” at the Textbook Processing Center.
Journal of Organizational Behavior Education, 6.
Loersch, J., & Ross, W. H. (2009). Negotiation Role-Play Exercise: “What’s in
a Name?” Conflict over Naming a Stadium. International Journal of Conflict
Management, , 20, (4), 398 – 419.
Romportl, D. T., & Ross, W. H. (2010). Bargaining strategy in Major League
Baseball. In Lewicki, R. J., Barry, B., & Saunders, D. M. (Eds.) Negotiation:
Readings, Exercises, and Cases, Sixth Edition (pp. 638 – 648). Burr Ridge, IL:
McGraw-Hill. An earlier version appeared in Hodge, K. A. (Ed., 2007)
Annual Advances in Business Cases, 2006. Durango, CO: Society for
Case Research. (pp. 182 – 193). [Refereed Business Case with Teaching Note].
Proksch, B., Ross, W. H., & Estness, A. (2002). “Water, water everywhere and not a drop to drink:”
The River City – Town of Richland dispute.” International Journal of Conflict Management,
13, 355-380. [refereed journal article describing a negotiation simulation with teaching note].
Ross, W. H. (2001). A survey of labor relations topics [term paper topics and accompanying
references]. In Holley, W. H., & Jennings, K. M. The Labor Relations Process, Seventh
Edition, Instructor’s Manual. Hinsdale, Il: Dryden. Earlier compilations appeared in the
fifth edition (1994) and third edition (1987).
Hannum, B. S., & Ross, W. H. (1993). River City Marsh Conflict. International Journal of
Conflict Management, 4, 355-379 [refereed negotiation simulation and teaching note].
Ross, W. H. (1992). The Hormel Strike at Austin Minnesota.
International Journal of Conflict Management, 3, 45-68 [refereed case] (co-authored).
Briggs, P., & Ross, W. H. (1992). Collective Bargaining at Magic Carpet Airlines: A
Union Perspective. In B. Meadows (Ed.) 1991 Annual Advances in Business Cases.
Ross, W. H. (1989). Jerry’s Performance Appraisal [class exercise].
In D. Marcic-Hai (Ed.) Organizational Behavior: Experiences and Cases, Second Edition. St. Paul: West.
Ross, W. H. (1989). The AIDS Incident. [class exercise].
In D.Marcic-Hai (Ed.) Organizational Behavior: Experiences and Cases, Second Edition. St. Paul: West.
Ross, W. H. (1989). Freida Mae Jones [teaching note].
In D.Marcic-Hai (Ed.) Organizational Behavior: Experiences and Cases, Second Edition. St. Paul: West.
Ross, W. H. (1989). Rambush Company [teaching note].
In D.Marcic-Hai (Ed.) Organizational Behavior: Experiences and Cases, Second Edition. St. Paul: West.
Ross, W. H. (1989). The appraisal of administrative assistants at Row Engineering.
In J. Ivancevich, & W. Glueck, Foundations of Personnel. Plano, TX: BPI.
Ross, W. H. (1987). The River City Library Case. In P. Fisher (Ed.) Annual Advances in Case Research, 1986.
Vermillion, SD: South Dakota University (refereed). The case is also reprinted in Dunham, R., & Pierce, J.
(1989). Management. Glenview, IL: Scott, Foresman, and Company, 636-639.
Ross, W. H. (1986). Applied motivation exercise. In D. Hai (Ed.) Organizational Behavior:
Experiences and Cases, Instructor’s Manual. St. Paul, MN: West.
TECHNICAL REPORTS:
Ross, W. H., Triandis, H. C., Chang, B. H., & Marin, G. (1982). Work values of Hispanic and Mainstream
naval recruits. U.S. Navy Technical Report No. 8, NR170-906. Department of Psychology, University of Illinois
at Urbana-Champaign.